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View ArticleElsevier ScienceDirect: Saving PDFs
Some users have reported problems saving PDFs (using the “save” icon in Acrobat Reader) from ScienceDirect. As a workaround right-click on the link, select Save Target As… (in Internet Explorer) and...
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RefWorks: Security Certificate Error
When logging in from off-campus via the proxy server, you may receive a security certificate error. This is because the security certificate is being read as “www.refworks.com.proxy.lib.uiowa.edu/…”...
View ArticleViewing PDFs in Mac OS Safari
Trying to read PDFs in EBSCOhost databases using the Mac browser Safari often results in a “missing plug-in” error. Please try one of these solutions: Install the Schubert|it PDF Browser Plugin....
View ArticleThomson ONE recommendations
Thomson Reuters recommends that users accessing Thomson ONE use Internet Explorer. Additionally, users may want to disable pop-up blocking to successfully view all content.
View ArticleiOS Safari cookies and SmartSearch
If you are unable to log in to SmartSearch when using the mobile version of the Safari browser, you may need to reset your cookies permissions. In the browser settings change Accept Cookies from...
View ArticleScienceDirect PDF problems
Elsevier has acknowledged a problem with opening PDFs in ScienceDirect in some browsers using the Adobe plugin, on some versions of Windows. They are working on this problem. In the meantime, try one...
View ArticleQuick tip: Clear your cache
When experiencing a browser problem it is often useful to clear the cache. Even after a problem has been fixed you may continue to experience it if the browser is using stored data for quick retrieval....
View ArticleInternet Explorer and Alexander Street Press
Alexander Street Press has reported that their databases may occasionally experience problems with Internet Explorer. Some drop-down menu choices from within a database will open a new window or tab;...
View ArticleCyber-Anatomy and Mac OSX
Currently Cyber-Anatomy is unable to run on OSX Maverick or Mountain Lion. The latest Cyber-Anatomy rebuild should solve this problem in January 2014; until then they recommend Mac users to make use of...
View ArticleILLiad and Google Chrome
We are currently experiencing difficulty with the Google Chrome browser. If you are unable to access the Interlibrary Loan sign-in page via Chrome please log into ILLiad first (via...
View ArticleBrowser Advice for NCBI Web Pages (including PubMed)
NCBI provides a list of tips for common problems when using their website: Browser Advice for NCBI Web Pages.
View ArticleProQuest Digital Microfilm and IE
When using Internet Explorer to access ProQuest Digital Microfilm, you may need to take the following steps: Open database in IE Go to Tools — “Compatibility View settings” “Add this website:”...
View ArticleScopus ends support of IE8 as of 1 Oct 2015
Scopus is following Microsoft’s directive to focus support on newer, officially-supported IE versions.
View ArticleScienceDirect ends support of IE8 as of 1 Jan 2016
ScienceDirect is following Microsoft’s directive to focus support on newer, officially-supported IE browser versions. If you have any questions or concerns, please visit the ScienceDirect Blog for more...
View ArticleSAE Digital Library requires user browser updates as of 1 January 2016
“To remain proactive amid increasingly stringent global security standards and better protect our customers’ private data, the SAE Digital Library will be upgrading its system to comply with TLS 1.2...
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